Dry It Faster with Floodmasters!
Who We Are
At Floodmasters, LLC, we are a certified lead abatement firm professionals dedicated to providing exceptional water damage services to our customers. With over 25 years of experience, we have established ourselves as a trusted and reliable partner for our clients in their most critical moments. Our mission is to deliver unparalleled service, ensuring that our customers receive the highest level of care and attention to detail.
Our Services
We offer a comprehensive range of services designed to meet the unique needs of our customers. Our team of certified technicians is equipped to handle any size job, from small-scale disasters to large-scale emergencies. Our services include:
- Water Damage Repair
- Mold Removal
- Sewage Cleanup
- Fire/Smoke Damage Repair
- Sewage Removal
- Water Damage Services
Our Expertise
Our team consists of IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified technicians, ensuring that our customers receive the highest level of expertise in the industry. With decades of combined experience, our technicians have the knowledge and skills to tackle any type of water damage emergency.
Our Commitment
At Floodmasters, LLC, we are committed to providing exceptional service, integrity, and professionalism. We understand the importance of empathy and compassion during times of crisis, which is why we are dedicated to being responsive, reliable, and communicative throughout the entire process.
Our Promise
We promise that your home or business will be dry before we leave or it's a money-back guarantee. We understand the importance of having a dry structure in the restoration process. Therefore, we guarantee that we will not leave until the structure is dry.
Our Service Area
We proudly serve the following counties in the state of Georgia:
- Cherokee
- Clayton
- Cobb
- Dekalb
- Forsyth
- Fulton
- Gwinnett
- Henry
- Rockdale
- Whitefield
About Our Founder
Floodmasters was founded in 1997 by Robert Condit, who still owns and operates the business to this day. With degrees and certifications in International Business and the Institute of Inspection Cleaning and Restoration, Robert Condit is extremely knowledgeable in the restoration field.
Customer Experiences with Floodmasters
Positive Experiences
Five customers had a positive experience with Floodmasters, praising the company's prompt response, professionalism, and customer service. They appreciated the patience and reassurance provided by the staff, particularly Q and Michelle, during a stressful time. The customers were satisfied with the work done, including the drying and repair of their homes, and appreciated the communication and updates throughout the process.
Negative Experiences
Two customers had a negative experience with Floodmasters, citing issues with the company's communication, professionalism, and follow-through. They felt misled about the scope of services, particularly with regards to reconstruction and repairs. One customer was unhappy with the pushy sales approach, while the other was frustrated with the unprofessional behavior of some staff members.
Common Themes
Communication and Expectations
Many customers mentioned the importance of clear communication and setting expectations. Positive experiences highlighted the staff's ability to explain the process, provide updates, and address concerns. Negative experiences, on the other hand, were marked by a lack of transparency, miscommunication, and unmet expectations.
Staff Professionalism
The professionalism of Floodmasters' staff was a significant factor in customer satisfaction. Positive reviews praised staff members for their patience, empathy, and expertise. Negative reviews, however, criticized some staff members for being pushy, unprofessional, and unresponsive.
