We're small enough to care and BIG enough to get the job done right!
With over 30 years of combined experience in construction and restoration, father-son duo Brad and Brennen Carruth founded REDS in 2014. The company operates on core values of:
- Prompt response: We understand that every minute counts in an emergency, and we mobilize quickly to minimize damage and restore your property.
- Local expertise: As a locally owned and operated business, we have a deep understanding of the specific challenges faced in the Reno area.
- Detailed attention: We meticulously assess each situation to identify and address the root cause of the disaster.
- Compassionate care: We treat every property as our own, and are dedicated to restoring it to its pre-disaster condition.
Water Damage Restoration
- Emergency response and water removal
- Comprehensive drying and dehumidification
- Repair and restoration of damaged structures, flooring, and walls
- Preservation of belongings and documents
- Prevention of further damage
Fire Damage Restoration
- Immediate response and containment of the fire and smoke damage
- Removal of damaged materials and debris
- Professional cleaning and restoration of affected areas
- Collaboration with insurance companies for claim processing
Sewage Cleanup
- Rapid response to minimize damage and prevent further contamination
- Thorough cleaning and disinfection of affected areas
- Extraction and disposal of contaminated materials
- Restoration of affected areas to pre-incident condition
Mold Removal
- Professional identification and eradication of mold growth
- Comprehensive remediation plan to eliminate the source of moisture and prevent future growth
- Implementation of preventative measures to ensure long-term effectiveness
Asbestos Removal
- Certified and licensed asbestos removal by certified professionals
- Strict adherence to industry regulations and safety protocols
- Thoroughly documented and disposal of hazardous materials
We are committed to providing our clients with
- Responsive and personalized service
- Transparent communication and pricing
- Skilled and experienced technicians
- Quality results that exceed expectations
Customer Service and Response Time
The company, REDS Fire and Flood, received high praise for its exceptional customer service. Multiple reviewers mentioned that the company's employees were friendly, helpful, and went above and beyond to ensure their needs were met. The response time was also commendable, with one reviewer stating that the company helped them during a flooding concern and another mentioning that they received assistance during a huge storm.
Employee Performance
Several reviewers specifically mentioned the excellent performance of certain employees, including Brennen and Juan. These employees were described as being great to work with, providing outstanding service, and going the extra mile to help the customers. One reviewer even referred to Brennen as being "like family" during the restoration process.
Trust and Reliability
The company's trustworthiness and reliability were also highlighted in several reviews. One reviewer mentioned that the company worked with them to find a solution to their water damage issue, while another stated that they would always use the company due to its exceptional customer service.
Negative Experience
However, one reviewer had a negative experience with the company, citing that one of the employees was dishonest and stole a valuable item from their home.
Recommendations
Overall, the majority of reviewers highly recommend REDS Fire and Flood to anyone in need of flood and water damage restoration services.
