Our Mission
SERVPRO of Salem / Plaistow is a locally owned and operated disaster restoration and cleaning company dedicated to serving the Salem and Plaistow communities. We understand that emergencies can happen at any time, which is why we are available 24/7 to respond to water damage, fire damage, and mold remediation needs.
Disaster Response Services
Our highly trained and certified technicians are equipped to handle various disasters, including:
Water Damage
- Rapid response water extraction and drying
- Professional mold remediation
- Structural drying and dehumidification
- Content restoration and cleaning
Fire Damage
- Smoke and soot removal
- Structural repairs and restoration
- Content cleaning and restoration
- Insurance claim assistance
Mold Remediation
- Comprehensive mold inspection and testing
- Targeted mold removal and remediation
- Dehumidification and air purification
- Prevention strategies to address the source of the problem
Additional Services
- Biohazard cleanup (bloodstains, sewage, trauma)
- Graffiti and vandalism removal
- General cleaning and sanitation
- Post-disaster property restoration
Our Values
At SERVPRO of Salem / Plaistow, we value:
- Customer Focus: We are committed to providing exceptional customer service and understanding your unique needs.
- Integrity: We maintain the highest ethical standards and transparency in all our work.
- Empowerment: We believe in empowering our clients through clear communication and education throughout the restoration process.
- Community Involvement: As members of the community, we are dedicated to supporting local initiatives and fostering a safe and secure environment.
Why Choose SERVPRO of Salem / Plaistow?
- Experienced and certified technicians
- Advanced technology and equipment
- Comprehensive restoration services
- Responsive and prompt service
- Customer-focused approach
- Local and reliable
Ready to Assist You 24/7
If you experience a disaster, do not hesitate to contact SERVPRO of Salem / Plaistow. We are available 24/7 to provide immediate assistance and start the restoration process. Our team is committed to helping you get back on your feet and minimize the impact of the emergency.
Excellent Customer Service and Professionalism
All the reviews raved about the exceptional customer service and professionalism of Servpro's staff. From project managers, office staff, and cleaning teams, every interaction was described as prompt, efficient, and courteous. Reviewers praised the company's ability to respond quickly to emergencies, provide detailed information about the process, and keep clients informed throughout the restoration process.
Some reviewers singled out specific employees, such as Brian White, Kevin Hurley, and Steve, who were described as kind, accommodating, and knowledgeable. Reviewers also appreciated the company's attention to detail, commitment to customer satisfaction, and willingness to go above and beyond to make clients feel comfortable and at ease.
Services
Servpro's services were described as comprehensive, including water damage cleanup, fire damage restoration, mold removal, pest control, and more. Reviewers praised the company's versatility and ability to handle a range of tasks, from initial assessment to final restoration.
Community Involvement
One review notable for its praise of Servpro's community involvement, where the company donated a backpack sanitizer sprayer and disinfectant solution to a local organization to help them navigate the pandemic. This act of kindness demonstrated the company's commitment to the community and further strengthened its reputation.
Common Themes
While no negative reviews were mentioned, some common themes emerged from the praise, including:
- Quick response to emergencies
- Professionalism and courtesy of staff
- Attention to detail and commitment to customer satisfaction
- Comprehensive range of services
- Community involvement and kindness
