Faster to Any Size Disaster
Welcome to SERVPRO of Northwest Las Vegas, the premier disaster restoration company in the Las Vegas area. Our company is locally owned and operated by Dennis and Jodi Zachary, who bring a combined 60 years of restoration and construction experience to the table. We take pride in our quick response time, operating 24 hours a day, 7 days a week, to serve the needs of our community. Our team is certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) and has the experience to handle any size fire or water damage loss in Las Vegas.
At SERVPRO of Northwest Las Vegas, we provide a range of services, including restoration, remediation, reconstruction, and professional cleaning services. We are dedicated to helping our clients recover from unexpected disasters and returning their properties to pre-loss conditions.
Services Offered
*Water Damage Restoration*: Our team is highly trained and equipped to handle water damage restoration. We use advanced technology and techniques to extract water, dry structures and contents, and prevent further damage.
*Fire Damage Restoration*: We provide comprehensive fire damage restoration services, including soot and smoke removal, structural cleaning and repair, and odor removal.
*Mold Remediation*: Our mold remediation services include mold inspection, containment, removal, and prevention. We use state-of-the-art technology and follow strict industry standards to ensure the safety of our clients and their properties.
*Storm Damage Restoration*: We provide storm damage restoration services, including emergency board-up, roof tarping, debris removal, and structural repair.
*Cleaning Services*: Our team provides professional cleaning services for carpets, upholstery, ceilings, floors, and walls. We also offer air duct cleaning, biohazard cleaning, sewage cleanup, and trauma and crime scene cleanup services.
*Commercial Services*: We provide commercial services, including water damage restoration, fire damage restoration, mold remediation, and professional cleaning services. Our team has the experience and resources to handle any size disaster and help businesses get back to normal operations as quickly as possible.
Why Choose Us?
At SERVPRO of Northwest Las Vegas, we are committed to providing our clients with the highest level of service. We are faster to any size disaster, with a quick response time that minimizes damage and saves our clients time and money. Our team is highly trained and experienced, using advanced technology and techniques to deliver exceptional results. We are locally owned and operated, with a strong commitment to our community. We work closely with our clients to understand their needs and provide customized solutions that fit their unique situations.
Customer Service
The majority of the reviews highlight the exceptional customer service provided by Servpro. Many reviewers mention the professionalism, kindness, and empathy displayed by the staff, particularly when dealing with water emergencies and restoration work. The team is described as courteous, efficient, and willing to explain every step of the process, making customers feel comfortable and informed throughout the process.
Punctuality and Response Time
Several reviewers praise Servpro for their prompt response to emergencies, with some mentioning that the team arrived quickly, even on a Saturday. This responsiveness is seen as a testament to the company's commitment to customer service and the importance of prompt attention to water-related issues.
Quality of Work
The quality of work performed by Servpro is consistently praised, with reviewers noting the attention to detail, thoroughness, and competence of the technicians. Many describe the work as "amazing, " "excellent, " and "high-quality, " with some even commenting that their homes look and smell like new after the restoration process.
Personalized Service
Some reviewers highlight the personalized service provided by Servpro, mentioning the staff's willingness to listen to concerns, answer questions, and address specific issues. This personalized approach is seen as a key factor in building trust and confidence in the company.
Low Rating
One reviewer, Rob Tango, provides a negative review, stating that the service was "poorest" and that the technician took parts of the door without consulting with the customer. The reviewer advises getting a written estimate before the service begins and expresses disappointment with the experience.
