Your trusted partner in cleaning and restoration
Our Story
Tri-State Cleaning & Restoration began in 2004 with a simple mission: to provide exceptional cleaning and customer service to the people of Richmond, Indiana and the surrounding areas. Over the years, we've expanded our services and reach, but our dedication to outstanding service has never wavered.
Our Team
Led by Jeff Hensley, a lifelong resident of the Tri-State area, we have a team of highly skilled and certified technicians who are personally known by our family. Each member undergoes extensive training and continues to stay updated on the latest cleaning and restoration techniques.
Our Services
We offer a comprehensive range of cleaning and restoration services, including:
- Carpet Cleaning: Fast, efficient, and affordable cleaning services for all types of carpets.
- Upholstery Cleaning: Professional cleaning for upholstery, restoring your furniture to its original beauty.
- Flood and Water Restoration: Rapid response and thorough drying and restoration services to minimize water damage.
- Smoke and Fire Restoration: Expertise in eliminating smoke odor and cleaning up fire damage.
- Tile Floor Cleaning: Effective cleaning and sealing for tile floors, leaving them sparkling.
Our Commitment
As a local business, we take pride in our personalized approach and competitive pricing. We are committed to providing:
- Rapid response: When you need immediate attention, we have the resources and staff to respond quickly.
- Exceptional customer service: Our friendly and professional staff will address your concerns and answer your questions.
- Quality workmanship: We use the latest equipment and cleaning products to deliver exceptional results.
- Affordable rates: We believe cleaning and restoration services should be accessible to everyone, which is why we offer competitive prices.
Our Promise
At Tri-State Cleaning & Restoration, we are dedicated to exceeding your expectations and becoming your trusted partner for all your cleaning and restoration needs. Our constant goal is to provide you with peace of mind and a cleaner, healthier home or workplace.
Quality of Work
The quality of work provided by the company is a mixed bag. Some customers have reported excellent results, with their carpets looking and smelling brand new after the service. Others have experienced poor quality of work, with carpets left wet and dirty.
Customer Service
The customer service provided by the company is also a mixed bag. Some customers have reported excellent communication and responsiveness from the company, while others have had difficulty getting in touch with the company or have received poor service.
Reliability and Punctuality
The company's reliability and punctuality have been praised by some customers, who have reported prompt arrival and completion of work. However, others have experienced delays and poor communication about scheduling.
Management and Staff
The company's management and staff have received both praise and criticism. Some customers have reported excellent service from the staff, while others have experienced poor service and a lack of care from the company.
Negative Experiences
Some customers have reported negative experiences with the company, including poor quality of work, poor communication, and a lack of care from the staff.
