Faster to Any Size Disaster
SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run is a leading restoration company that has been serving the Virginia Beach community for many years. We specialize in fire and water damage restoration, mold remediation, storm damage cleanup, and commercial restoration services. Our team of highly trained technicians is available 24/7 to respond to any emergency situation and provide fast and effective solutions.
At SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run, we understand that experiencing property damage can be a stressful and overwhelming experience. That's why we take a compassionate and customer-focused approach to every job we undertake. We work closely with our clients to ensure that their needs are met and that their property is restored to its pre-loss condition as quickly as possible.
Our Services
At SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run, we offer a wide range of services to help our clients recover from property damage. Here are some of the services we provide:
Water Damage Restoration
Water damage can occur due to a variety of reasons such as burst pipes, roof leaks, or natural disasters. Our team of experts is equipped with the latest technology and tools to quickly extract water, dry out affected areas, and prevent further damage. We use advanced techniques such as thermal imaging and moisture mapping to ensure that all areas are thoroughly dried and that no mold growth occurs.
Fire Damage Restoration
Fire damage can be devastating, leaving behind smoke and soot damage, structural damage, and water damage from firefighting efforts. Our team of experts specializes in fire damage restoration, including smoke and soot removal, odor elimination, and structural repairs. We work closely with insurance companies to ensure a smooth and efficient claims process.
Mold Remediation
Mold growth can occur in as little as 48 hours after water damage, leading to health issues and further property damage. Our team of experts uses advanced techniques such as HEPA vacuuming, air scrubbing, and encapsulation to safely remove mold and prevent future growth. We also provide mold inspection and testing services to ensure that your property is safe and healthy.
Storm Damage Cleanup
Storm damage can range from minor flooding to major structural damage. Our team of experts is equipped to handle any size storm damage cleanup job, including roof repairs, tree removal, and water damage restoration. We work closely with insurance companies to ensure a smooth and efficient claims process.
Commercial Restoration Services
Commercial properties can suffer from the same types of damage as residential properties, but on a larger scale. Our team of experts specializes in commercial restoration services, including water damage restoration, fire damage restoration, mold remediation, and storm damage cleanup. We understand the importance of minimizing downtime and getting your business up and running as quickly as possible.
At SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run, we are committed to providing the highest level of service to our clients. We use only the latest technology and techniques to ensure that your property is restored to its pre-loss condition as quickly and efficiently as possible. Contact us today to learn more about our services and how we can help you recover from property damage.
Horrible Experience with ServPro
ServPro had a significant number of complaints, particularly from customers who experienced poor customer service. One customer, Karen Kroll, gave a 1-star review, stating that the company didn't return phone calls, didn't show up when they said they would, and overall communication was lacking. She mentioned that if she could give zero stars, she would.
Another customer, Swann Smith, also had a terrible experience. She gave a 1-star review, stating that the company didn't provide her with an accurate estimate prior to starting work, didn't communicate with her properly, and ended up causing more damage to her home. She felt taken advantage of and was charged nearly $8,000 for services she didn't agree to.
Positive Experiences with ServPro
On the other hand, many customers had excellent experiences with ServPro. Several reviewers gave 5-star reviews, praising the company's professionalism, organization, and customer service. Reviewers appreciated the company's attention to detail, responsiveness, and ability to work with insurance companies. Some reviewers specifically mentioned employees like Dwayne, Pam, Scott, and Duane who went above and beyond to help them.
Issues with Communication and Estimates
It appears that communication and estimates were major issues for some customers. Several reviewers mentioned that they were not provided with accurate estimates or were not communicated with properly. This led to misunderstandings and additional costs for the customers.
