Making it "Like it never even happened."
Our Mission
SERVPRO of W. Vancouver/Clark Co. is a locally owned and operated restoration company dedicated to serving the Vancouver and Clark County communities. We specialize in cleaning and restoring residential and commercial properties affected by water damage, fire damage, mold, and storm damage. We are committed to providing efficient, reliable, and compassionate service every step of the way.
What Sets Us Apart
Our team of highly trained technicians are certified and experienced in all aspects of restoration work. We utilize state-of-the-art equipment and industry-leading protocols to ensure the most effective and comprehensive cleaning and restoration services. We prioritize communication and transparency throughout the process, keeping you updated on every step as we work towards restoring your property to its pre-loss condition.
Water Damage Restoration
- Prompt response and emergency services 24/7
- Comprehensive damage assessment and mitigation
- Extracting excess water and drying affected areas
- Repairing structural damage and belongings
- Complete dehumidification and odor control
Fire Damage Restoration
- Immediate response to control the fire and mitigate smoke damage
- Complete removal of soot and smoke residues
- Reconstruction and restoration of damaged areas
- Restoration of personal possessions
Mold Remediation
- Professional inspection and identification of the source of moisture
- Removal of mold growth and contaminated materials
- Remediation of the underlying cause of the moisture
- Application of preventative measures to prevent future growth
Additional Services
- Storm damage repair and cleanup
- Commercial restoration services
- Air duct and HVAC cleaning
- Carpet and upholstery cleaning
- Biohazard cleanup and trauma scene remediation
- Odor removal and sanitation
Why Choose SERVPRO?
- Faster response: We prioritize speed and efficiency to minimize damage and restore your property quickly.
- Highly trained technicians: Our team is certified and experienced in all aspects of restoration work.
- Advanced technology: We utilize state-of-the-art equipment and industry-leading protocols for effective cleaning and restoration.
- Customer-focused approach: We prioritize clear communication, transparency, and exceptional customer service throughout the process.
Disappointing Experiences and Unreliable Services
Serenity Hamm's review highlights a disappointing experience with Servpro. The reviewer rates the company 1 star, stating that they are the "worst people" they've ever dealt with. The reviewer had a flood and claims that the company didn't know what they were doing, resulting in a huge hole in their floor and damaged belongings. They also mention that the laundry service was subpar, with the company washing the items in water with no soap or softener, leading to mold growth.
Exceptional Customer Service and Professionalism
In contrast, Amanda Washington and Amy Green had positive experiences with Servpro. Amanda rates the company 5 stars, praising the staff for being friendly and professional. The reviewer notes that the staff arrived promptly and explained their work thoroughly. Amy also gives Servpro 5 stars, specifically praising Alex, who went above and beyond to help the reviewer after their basement flooded. Amy thanks Alex for saving the day.
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