Our Commitment
Dry Star Restoration has proudly served the Phoenix community since 2012, providing comprehensive water damage restoration and remediation services. We are committed to delivering exceptional customer service, prioritizing rapid response, comprehensive restoration, and meticulous attention to detail. Our team of certified professionals is dedicated to restoring your home or business to its pre-loss condition.
Water Damage Restoration
- Emergency water extraction and removal
- Structural drying and dehumidification
- Content cleaning and sanitation
- Mold remediation and mitigation
- Complete restoration and repair services
Fire & Smoke Damage
- Rapid response and containment of the damage
- Smoke and soot removal
- Content cleaning and restoration
- Structural repairs and reconstruction
Mold Remediation
- Thorough inspection and source identification
- Effective mold removal and remediation
- Implementation of preventive measures to prevent future growth
Asbestos Abatement
- Certified asbestos identification and testing
- Safe and professional asbestos removal by certified technicians
- Disposal of hazardous materials in accordance with regulations
Storm Damage Repair
- Emergency board-up and temporary protection
- Repair of damaged roofs, walls, and windows
- Complete restoration and rebuilding services
Additional Services
- Sewage cleanup and sanitation
- Flood damage restoration
- Content cleaning and pack-out services
What Sets Us Apart
Dry Star Restoration stands out for:
- Expert Expertise: Our team of certified and experienced technicians possesses extensive knowledge and skills in all aspects of water damage restoration.
- Rapid Response: We understand the urgency of every situation and prioritize prompt response with a 24/7 emergency service.
- Honest & Transparent Communication: We provide clear and consistent updates throughout the restoration process and answer all your questions honestly and openly.
- Customer-Focused Approach: We prioritize your needs and concerns, ensuring your complete satisfaction is our top priority.
Overall Experience
Customers have mixed experiences with Dry Star, with some praising their professionalism and effectiveness in mitigating water damage, while others have reported poor quality work, lack of accountability, and misleading advertising.
Positive Aspects
Some customers have reported positive interactions with Dry Star's staff, citing their professionalism, friendliness, and efficiency in mitigating water damage. The company has been praised for their quick response times and ability to work with insurance companies.
Negative Aspects
Many customers have reported negative experiences with Dry Star, citing poor quality work, lack of accountability, and misleading advertising. Some have reported issues with the company's billing practices, claiming that they were overcharged for services or charged for estimates that were advertised as free. Others have reported that the company's restoration work was not up to par, with some experiencing ongoing problems with their properties after Dry Star's involvement.
Quality of Work
The quality of Dry Star's work has been a major point of contention among customers. While some have reported successful mitigation efforts, others have reported shoddy workmanship, poor installation, and a lack of attention to detail.
Customer Service
Customer service has also been a mixed bag, with some customers reporting positive interactions with Dry Star's staff, while others have reported difficulty in getting help when they needed it, with some feeling scammed or misled by the company's advertising and billing practices.
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