Faster to Any Size Disaster
SERVPRO of Loudon & Roane Counties is your local leading restoration and cleaning service, prepared to tackle any disaster, big or small. With over 40 years of combined experience in the industry, our team of certified technicians are dedicated to restoring peace of mind to our customers in Oak Ridge and the surrounding areas.
Our Mission
Our mission is to provide fast, efficient, and professional restoration services that minimize damage and get your life back on track. We understand that emergencies can be stressful, so we are dedicated to offering compassionate and personalized guidance through every step of the process.
Water Damage Restoration
- Fast response and extraction of excess water from flooding, burst pipes, or other leaks.
- Thorough drying and mitigation of damage to prevent further loss.
- Comprehensive restoration of affected areas.
Fire & Smoke Damage
- Immediate response to control the damage and prevent further loss.
- Complete removal of soot and debris.
- Professional cleaning and restoration of affected areas.
Mold Remediation
- Comprehensive inspection to identify the source and extent of mold contamination.
- Safe and effective removal of mold and spores.
- Sanitation and remediation to prevent future growth.
Commercial Services
- Specialized services tailored to businesses affected by fire, water damage, or other disasters.
- Rapid response and restoration to minimize business interruption.
- Comprehensive reporting and documentation.
Our Commitment
- Rapid Response: We understand the importance of swift action, and our technicians are dispatched promptly to your location.
- Expert Technicians: Our team is highly trained and certified in all aspects of restoration and cleaning.
- Quality Workmanship: We use only the highest quality materials and equipment to ensure the best possible results.
- Customer Focus: We prioritize clear communication and personalized attention throughout the restoration process.
Professionalism and Quality of Service
The reviewers praised the company's professionalism, courtesy, and quality of service. The teams, led by individuals such as Miss Lori, Bryan, Brian, Nick, Dawn, Desmond, Cody, Alex, Bruce, Scott, Jason, and Scott Russo, were commended for their prompt response, effective communication, and attention to detail.
Effective Communication and Planning
The reviewers appreciated the company's ability to explain the cleanup process, provide regular updates, and adjust to their schedules. The teams were knowledgeable and transparent about their methods, making the clients feel informed and involved.
Timely Response and Efficient Cleanup
The company's swift response to emergency situations, including water damage, electrical fires, and mold remediation, was highly praised. The teams worked efficiently to dry, clean, and restore the properties, minimizing further damage and inconvenience.
Exceptional Customer Service
The reviewers expressed gratitude for the team's courtesy, empathy, and willingness to answer questions and address concerns. The company's representatives were described as polite, professional, and courteous, making a stressful situation more manageable.
