Your trusted partner for water damage restoration. Since 2010.
Flood and Fire Response is a leading provider of water damage restoration and mold removal services in the Maryland area. We understand the distress that comes with experiencing water damage in your home or business, and we are committed to providing rapid, efficient, and reliable service to get your property back to its pre-loss condition.
Our Story
Founded in 2010, Flood and Fire Response has established itself as a trusted name in the community for water damage restoration. Our team of certified technicians has extensive experience in responding to water damage emergencies, and we are dedicated to providing our clients with exceptional customer service and personalized solutions.
Our Philosophy
At Flood and Fire Response, we believe in:
- Integrity: We uphold the highest ethical standards and transparency in all our interactions with clients.
- Expertise: Our technicians are certified and trained professionals with deep understanding of water damage restoration and mold remediation.
- Efficiency: We respond quickly and work diligently to mitigate the damage and restore your property.
- Communication: We maintain open and clear communication with clients throughout the process, providing regular updates and answering their questions.
Our Team
Our team of experienced and certified technicians is available 24/7 to respond to your needs. We work collaboratively to provide comprehensive solutions, ensuring that your property is restored to its pre-loss condition.
Services We Offer:
Water Damage Restoration
- Emergency water extraction and removal
- Structural drying and dehumidification
- Content cleaning and drying
- Mold remediation and prevention
- Preventative measures to minimize further damage
Mold Removal
- Comprehensive mold inspection and assessment
- Effective removal of mold and spores
- Remediation and restoration of affected areas
- Prevention measures to prevent future growth
Call Us Today
If you experience water damage or suspect potential mold growth in your home or business, do not hesitate to contact Flood and Fire Response. We are available 24/7 to provide prompt and effective assistance. Contact us at (240) 712-4100 to get the help you need.
Exceptional Customer Service and Work Quality
Reviewers rave about Flood and Fire Response, praising the company's exceptional customer service, prompt responses, and high-quality work. Employees and contractors are described as professional, caring, and expertly managed, with Lenny McLean being a standout example of excellent customer service. Reviewers appreciated the thoroughness and honesty of the company's assessment and reporting, as well as their willingness to work with insurance companies.
Many reviewers highlighted the 24/7 availability of the company, with one reviewer even receiving a response at 9:30 PM on a Friday night. They also appreciated the company's patience and understanding when dealing with stressful situations and insurance claims. The reviewers were consistently satisfied with the work quality, pointing out the excellent repairs, drying, and restoration performed by the company's technicians.
Only one reviewer mentioned a small mishap during the renovation process, but the company quickly rectified the situation, demonstrating their commitment to customer satisfaction.
Common Themes and Repeated Praise
- Exceptional customer service, particularly from Lenny McLean and Ayla
- Prompt responses and 24/7 availability
- High-quality work and thorough assessments
- Patient and understanding approach to dealing with stressful situations and insurance claims
- Willingness to work with insurance companies
Notable Reviews
- A review noted the company's ability to respond quickly, even on short notice, with one reviewer receiving a response at 9:30 PM on a Friday night.
- Another review highlighted the company's attention to detail, with a reviewer appreciating the thoroughness of the assessment and reporting.
