Protecting Your Home, Restoring Your Peace of Mind
At Octagon Cleaning and Restoration, we are committed to providing exceptional service and customer satisfaction. With two different divisions, Residential and Commercial, we're experts in specialized cleaning, damage restoration, mold remediation, and indoor air quality-related issues. Our firm is IICRC Certified and we are proud members of the Better Business Bureau, meaning that we adhere to a strict code of ethics and use approved cleaning and restoration methods.
Our team of experts is dedicated to helping families and businesses in Maine, New Hampshire, and Massachusetts resolve their indoor air quality-related issues. We offer a wide range of services, including water damage restoration, mold removal, asbestos removal, lead removal, fire and smoke damage restoration, and air duct cleaning, among others. Our services are designed to meet the unique needs of each client, and we work closely with insurance carriers to ensure that our clients receive the compensation they deserve.
Our Story
Our story begins with our founder, Robert York, who has over 15 years of experience in indoor air quality-related issues. With a background in project management, inspections, and consulting, Robert is uniquely qualified to handle any water damage, mold damage, and bio remediation project. Robert is a Maine-licensed master pesticide applicator for mold and bacterial treatments, an EPA-certified Lead Safe Renovator, certified in applied microbial remediation (mold remediation), water damage restoration, carpet cleaning, fire and smoke damage, and applied structural drying. He is also board certified for CMRS (Council-certified Microbial Remediation Supervisor) as well as CIEC (Council-certified Indoor Environment Consultant).
Meet Our Team
At Octagon Cleaning and Restoration, we are proud of our team of experts who are dedicated to providing exceptional service and customer satisfaction. Our team includes:
- Robert York, Owner and Co-Founder, who has over 15 years of experience in indoor air quality-related issues.
- Katharine York, Co-Owner and Operations Manager, who works full-time for the local police department as a dispatcher and helps oversee the operations of the company.
- Brad Rosenberger, General Manager, who has an extensive background in Leadership and Customer Service, and oversees the company's operations and ensures that our clients receive the highest level of service.
- Blaine J. Davis, Business Development and Marketing, who has over 20 years of experience in dynamic leadership, teambuilding, educational and management skills and focuses on growth and systems, helping Octagon to acquire critical new relationships.
- Maddie Coro, Office Manager, who oversees our customer service department, manages our Human Resources department, and is passionate about serving and supporting both clients and colleagues.
- Madilyn Santisi, Administrative Assistant, who provides stellar service to our clients and assists with scheduling jobs, inspections, and maintaining our customer database.
- Jodi Day, Accounts Receivable Manager, who has 25 years of experience in all aspects of accounts receivable including both billing and collections, and works closely with insurance adjusters and our customers to ensure timely payment for services and ease through what can be a stressful situation.
- Tony Comeau, Branch Manager, Barrington, NH, who oversees the operations of our Barrington, NH branch and is dedicated to providing the same signature service, integrity, and commitment to excellence that Octagon has become known for.
Why Choose Us?
At Octagon Cleaning and Restoration, we are committed to providing exceptional service and customer satisfaction. Our commitment to excellent service and customer satisfaction shows in everything we do, and it's the reason we continue to be a top choice for homeowners, insurance professionals, corporations and property management firms throughout Northern New England. We provide mold remediation, water damage restoration, carpet cleaning, air duct cleaning, and more for Residential and Commercial clients.
Our Services
At Octagon Cleaning and Restoration, we offer a wide range of services, including:
- Water Damage Restoration
- Mold Removal
- Asbestos Removal
- Lead Removal
- Fire and Smoke Damage Restoration
- Air Duct Cleaning
- Additional Services
- Commercial Services
- Emergency Response Protocol
- Catastrophic Storm Damage Response
Get in Touch
If you have any questions or would like to learn more about our services, please feel free to contact us. We are always here to help and provide the best possible service to our clients.
Quality of Service
Octagon's customer service was praised by some reviewers, with one mentioning that the company's staff was timely, sensitive to their needs, and got the job done quickly and without hassle. However, another reviewer had a different experience, feeling that the service was relatively weak and that the company's communication and scheduling could be improved.
Communication and Scheduling
There were issues with communication and scheduling reported by one reviewer, who mentioned that the company initially promised to set up post-remediation testing and then told them it was their responsibility to schedule it. The reviewer also felt that the company did not prioritize wrapping up their job according to the agreed-upon schedule.
Work Quality and Damage
The quality of the work performed by Octagon was praised by some reviewers, with one mentioning that the team was professional, communicative, and efficient. However, another reviewer reported that the company caused damage to non-work areas, including dings, dents, scuffs, and dirt, which they felt could have been avoided with more care and attention to detail.
Resolution of Issues
One reviewer reported that they followed up with the company about the issues they experienced, but were initially ghosted and then told that the customer service email would not be responded to. Another reviewer praised the company's communication and felt that the team went above and beyond to help with their situation.
