Restoring Your Home, Restoring Your Life
At First Restoration Services, we're a family-owned disaster restoration specialist company proudly serving Western North Carolina, including Asheville, Hendersonville, Brevard, and surrounding areas, as well as the Upstate SC area, including Greenville and Spartanburg. With over 30 years of experience and a 93% satisfaction score, our team is dedicated to providing top-notch restoration services to residential and commercial properties.
Our Story
Our company was built on the values of trust, integrity, speed, quality, and customer satisfaction. We understand that dealing with water damage, fire damage, or other disasters can be stressful and overwhelming. That's why we're committed to providing exceptional service, ensuring that our customers receive the highest level of care and attention to detail. Our team of experts is trained to handle any type of restoration project, from water damage extraction and drying to fire damage board-up and debris removal. We're also licensed general contractors, offering kitchen and bath remodeling services, as well as basement and office remodels.
Services
Our comprehensive range of services includes:
- Water damage restoration
- Fire damage restoration
- Smoke damage and deodorization
- Mold removal and remediation
- Flood damage cleanup
- Sewage damage restoration
- Natural disaster response and recovery
- Kitchen and bath remodeling
- Basement and office remodeling
Our Commitment
At First Restoration Services, we're dedicated to providing exceptional service, ensuring that our customers receive the highest level of care and attention to detail. We understand that every minute counts when dealing with a disaster, and that's why we offer 24/7 emergency response services. Our team is committed to helping our customers recover from disasters, and we take pride in our ability to provide top-notch restoration services that exceed expectations.
Why Choose Us?
With over 15,000 projects completed to date, we're proud to be the longest family-owned disaster restoration specialist company in Western North Carolina. Our team of experts is trained to handle any type of restoration project, and we're dedicated to providing exceptional service, ensuring that our customers receive the highest level of care and attention to detail. We're licensed, bonded, and insured, and we work closely with insurance companies to ensure a smooth and stress-free claims process.
Equipment and Service Issues
Some reviewers had issues with the company's equipment and service. One reviewer mentioned that the company left equipment in their apartment for 12 days, which is longer than the industry standard of three days. They also claimed that the equipment was not beneficial after a few days, but the company continued to bill the insurance for the extra days. Another reviewer mentioned that the company showed up late to appointments and failed to provide a quote in a timely manner.
Positive Experiences
However, many reviewers had positive experiences with the company. They praised the company's prompt response, professional technicians, and excellent communication. Some reviewers mentioned that the company went above and beyond to ensure their satisfaction, such as providing extra services free of charge to address remaining issues.
Praise for Specific Employees
Several reviewers praised specific employees, including Tyler, Ryan, Capers, and Craig, for their excellent service and professionalism. These employees were mentioned as being knowledgeable, courteous, and dedicated to ensuring customer satisfaction.
